Received your mail with regard to an article containing information about Apple company. The remedial action taken by Apple in replacing the defective unit with a new unit shows that the company really safeguards the interest of its customers. Moreover, it shows that how serious the corporate giant is in ensuring the quality product with customer satisfaction.
The platform offered by Mouthshut.com has really proved to be fruitful for customers who have been deceived by many companies who have taken the customers for granted. And I am one of them - deceived and cheated and still being deceived by Samsung India Electronics Ltd., for the past 9 years. I have tried all the friendly solutions which could be beneficial for both me as well as for the company. But every step taken turns out to be unfavourable for me as Samsung is not interested in protecting my interest and providing a positive solution for the genuine problem I have been facing since 1999. In fact, I was about to initiate legal action again for the problem I was facing, but when I have received your mail and read the article about Apple; I thought of giving a chance to approach through Mouthshut.com before initiating next step.
I had purchased a Samsung Split Air Conditioner (Model No. AS18A1QE) from M/s. Sharptronics for Rs.51, 350.00/= as per Bill No. CR/7133 Dated 21/12/1999. Within few months itself, the unit was found to be defective.