I am found of eCommerce .i prefer to purchase all the product from online shopping.many time I received wrong product or minor defective.
But there is no problem because the return policy of online shopping is very simple.take a picture of product that you have received from online shopping store.
And go to particular online shopping website.where u will find customer support and upload the picture and write some reason.and submit. some online store also provide very eassy process for return the product.simply go to online shopping page loin your id and where u will find track your product.there it self provision for return your product.thanks