Unauthorized charging - Airtel DTH
I am an Airtel DTH Customer with ID 3009893895(Suresh T V).
At the time of taking a new connection, (Feb 2012), the plan offered was south value sports 2M HD Bundle, free pack for 2 months. After that I topped up for Rs 1806/- and the same plan was continuing with a daily burn rate of Rs 9.83/- In august I added a chota pack Malayalam for Rs 29/- so the total monthly subscription was Rs 328/-(all together).
I sent a mail to Airtel customer support team requesting to detail the procedure for switching from existing pack to Ala carte pack. The same was emailed to me by Airtel customer support team and as per that I selected 32 channels from ala carte window and forwarded for activation on 06/09/12. After several calls and emails it was finally activated on 12/09/2012.(Airtel web site shows that activation will be done within 24 hours, but it took more than 150 hours in actual). When activation came, I was shocked to see that ala carte pack was activated along with the existing base pack, ie most of the channels which I have opted for in ala carte pack was already there in my base pack. In this way you have charged me twice for the same channels ie Rs 458/ per month(eg, FTA in ala carte pack for which you have charged Rs 168/- was already there in my base pack, NDC HD, 9X music etc which you have topped up is already there in the base pack and charges levied for that was of top up rather that in the ala carte bundle. More over what was there in the base pack is not there even though it was charged) which seems to be against business ethics.
I am afraid to go in for a recharge of long duration pack, because I am worried whether that pack will be added along with the existing two packs and in that case the monthly subscription may shoot up to Rs 818/- that also for the same channel in all the three.
There is no provision in Airtel web site for writing feedback and the customer care so poor that they not even give a proper reply for the queries either in phone or mail. I rate Airtel DTH service below 1 star and would like to advice my acquaintances to never go for Airtel DTH. They will cheat you and loot you.
Suresh T V, mob:+919447515800, +918129073400