Hmmmm……Call centers a fast growing(or we can say grown up) IT industry. There is a boom in call center industry.
High salaries, freedom, open environment, broad-minded people, and lavish life what else one wanna have. This is kinda appealing.
Gurgaon the high tech city and Banglore Indian Silicon Valley are full of call centers small sized to giant sized. Most of the IT companies have their call centers also coz Customer support has become integral to organizational success. For this reason call centers have made a niche for themselves.Some of the famous BPOs are GE capital, American Express, converges, Daksha(IBM), Honeywell, NIIT smart serve, Microsoft, Vertex, Vcustomer, Hughes BPO, Accenture, EXL, HCL BPO, Hewitt, Patni, Wipro spectramind, HSBC, British Telecom, British Airways etc.
BRIGHT SIDE OF THIS BRIGHT INDUSTRY.
Indian call centers employ more than 160, 000 professionals and total employment in the industry is expected to reach 600, 000 by 2007, according to IDC India. According to Nasscom’s 2005’s Strategic review ITES-BPO is the fastest growing sector in global services with an expected worth of$5.7 billion in the 2005.
Call centers in India providing customer service are well equipped with highly qualified agents, good infrastructure, state of the art technology, security solutions and much more.
The salary structure is very strong in call center industry, also providing Employment to a huge group of graduates. They provide all possible facilities to employees.
Call center services
Call Centers in India is a leading provider of offshore contact center and business process outsourcing services. They offer a range of customer care services including inbound and outbound voice services, telemarketing services, data conversion, claim processing, real-time web-based chat services,
Whether requirements involve email support, website support, order taking services, or even answering thousands of calls a day. In more meaningful words “They provide customer support” Via voice, email, web, SMS and fax services.
Call centers employees(Customer support executives) are absolutely trained to manage a range of call center services.
Kind of people, hired as call center professionals.
Any graduate with quite fluency in English is eligible for Indian call centers. Call centers make significant investments in training, provide accent(American accent) and process training.
NOW ITS TURN TO HAVE A GLIMPSE AT BLACK SIDE ALSO.
In Indian call centers people work in night shifts, that is against the nature, as normal people sleeps in night and work in daytime. Shift work appears to throw off the body’s natural rhythm enough to lead to chronic sleep disturbances, hyper acidity, constipation, and even heart diseases.
Moreover to avoid the sleep call center ppl take coffee/tea quite frequently, that harms the health.
I have the examples of some of my frens, who r facing health problems. When they joined, then the very first problem was’What should be the new routine to have meals.’
Most of the call centers provide services to Americans, who treat we Indians the way we r good for nothing. Sometimes they abuse badly to the call center people. You may also have heard abt some of the stories.
The culture in call centers is very open. Even gals smoke and drink too much. Holding hands, hugging, kissing is very common to most of the call center ppl. So we can guess where we are leading.
Well there are two aspects for everything good and bad, but its upto the people how they respond. The secret of happiness lies in seeing the good aspect but not to neglect the bad one and always try hard to reduce/remove it.
Well that’s all for now.
Please don’t forget to put ur comments.