I have been using their online service as its very convenient for me. Its been about 2 yrs now since I have been their regular customer.
Over all their service is really great.
6 months back I ordered 40 prints for 5X7 with with border. Instead they sent me 8 X 6 with no border. It was useless to me. I called customer-care and spoke to Mr. Ram. He requested me to return the album to any branch. I did so, and 2 days later he sent me fresh 5 X 7 white border.
What I like and appreciate is that there was no debate and discussion about the prints. We are all human and mistakes can happen in any field. He immediately took up the responsibility and and gave me the replacement. He also gained me as a permanent customer.
This is the kind of service that a customer needs. Cheers to GK Vale and Ram.