I am very much upset with Glen glass top gas stove-3 burner I purchased on 5/12/2011 for 7600/-. Very 1st day its glass got broken while cooking chapatti. When I complaint, your after sales people remarks surprised me, they say you cannot use wider Tawas on this stove, it will break. Did I buy this for show purpose? Finally first time they replaced glass free of cost, but with our first time experience really upset with this product , after that My wife was taking too much care on this stove , like not using one burner for not more than 30 minutes, not using 3 burner at time, feeling the temperature of glass every 10 minutes. But even after all these care the glass got broke again. Now your service people say I have to pay 1800/- for glass replacing, but I don’t know really how many days it will last.
After putting the above complaint Geln offer me Glass changing for Rs-1000/- or 37%discount on their other stove, So please do not buy glen product and cheated. This product is a failure and you can see so many same customer complaints on the net.
Being 5 month experience with your stove & feedback from other customers on the net, it clearly indicates that putting 1 rupee on this product will be a foolish decision. Again more than money safety is important to me
I will return the stove to Nadilath G-mart, any of your employees dare to use this by replacing glass may use it and this will be a free gift from my side.
Ranjith Kumar