This airline operates without any regard for passenger convenience. The flight G8-162 scheduled to depart from Delhi on 5th Jan for Mumbai at 14:10 was very conveniently rescheduled to 18:20 without any operational/ weather reasons (Basically they extended the flight to Kochi to make some extra money).
It might still have been acceptable if the GoAir staff had informed about this change. Although the website clearly mentioned the rescheduled time, the customer service when contacted insisted on making it to the airport by 12:30 for a 18:20 flight.
Along with offering cheap fares, this airline also offers un-professionalism, complete disregard for customer service and a dumb as well as untrained staff.
There is no doubt that Go Air offers cheap fares but if it takes 8 hours to reach Mumbai from Delhi, I wonder why would I not choose a train.