I had the misfortune of going in for an exchange festival offer for my old semi automatic Godrej washing machine. I was promised a new fully automatic machine in exchnge for my old one which would fetch me a discount of Rs 1500. I happily agreed and **there began my tale of woes.*
The advance payment was promptly collected. **The machine delivered****a couple of days later was****the wrong one. After much arguement with Godrej who insisted it was **what** I had ordered the correct machine was to be delvered in a day or two.
I received an apologetic e mail from customer care in response to a negative feedback that I gave them. They assured me the Delhi team would look into it - I THINK THEY ARE LOOKING TOO HARD BECAUSE THEY STILL HAVEN’T GOT BACK TO ME.
It took them a couple of weeks of lame excuses like no one at home to receive the delivery and unavailability of a delvery vehicle and God alone knows what else to finally deliver the machine.
I was told an engineer would install it and give me a demo - **I am still waiting for him.
*I finally got it installed on my own and to my horror within a couple of days it started screeching agonisingly. I then called Godrej who sent and engineer. He told me a metallic support is put under the drum to prevent movement of parts during transit. He obligingly removed the support and went away.
*It is now over a month since this whole episode started and my machine still screeches, no response from Godrej customer care and my old machine adorns my backyard like a relic from the past
MY SINCERE ADVICE TO ALL PROSPECTIVE WASHING MACHINE BUYERS - STAY FAR FAR** AWAY **FROM GODREJ.