goibibo_ibibo is working closely with MouthShut.com to enhance customer satisfaction.
I booked 6 persons spice jet tickets for 24th dec.2014from mumbai to amritsar and paid 40212+convenience charges of 1050(actually I should call it inconvenience charges)=41262.
I wanted to cancel tickets for which contacted their most useless customer centre who first said that your tickets are not booked and then said yr. mobile no.
Is not found.after lot of references and cross checks they found .when I asked them to cancel, lot of time lost due to confusing charges application.after finalising the refund amount.
They said it is non refundable. then he asked to hold on for further enquiry and I waited for 15 minutes to listen its boring music to finally retired hurt.when wrote on twitter, they responded for details which I gave and still matter is not resolved.i feel they are the worst travel agents one should avoid such wrong agents for any booking.