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We had booked our hotel through Goibibo for Mahabaleshwar for 3 days. Due to certain emergency work, we had to postpone or cancel our tour. But, Goibibo is having no refund policy. So, we had to lose our money totally. Then we asked hotel management, they replied, if you might have booked directly with us, then we might have cancelled or postponed your booking.But as you have booked through Goibibo, we can not cancel or postpone your trip. Due to this, we had to travel on these particular days only otherwise we might have lost all our money.So, if you are planning any trip through Goibibo, then please check about cancellation policy and refund.