I would like to share my story how I was cheated by goibibo.
First I found a cheap ticket around at cost of 44k, and use discount code which gives discount of 4000/- and book a ticket by doing payment of around 40k. but it gave me error after paying the amount and I raise a ticket in the system. just after some time I check the fair gets down to 43k and I can have discounted rate around 39k. I talk with their support but they are really very very busy even after half hour I didn’t able to talk with them. I send mail to their management, support everybody.
Than I got call after around 10 hours, and I also confirm the rate with their officer that it will be 39k and they booked it manually by confirming with me. but when I got the invoice I can see they charged 40k around. So even after confirming the rate with me they charged old amount. But as I didn’t have much time I didn’t raise any issue.
Ticket PNR number: NCOHVZ
Now due to some circumstances, I have to cancel the tickets, so I first call to Goibibo customer center to know how much I will get as refund if I will cancel the tickets, but they told me that sorry they are not able inform me the amount for the non-refundable tickets, I should contact to air company.
So I used to call to Jetairways, even they are also not able to answer this questions, they asked to contact to goibibo and told me that if they will not give enough information he is ready to talk in conference with goibibo. But I know goibibo will minimum take 30 mins to pick up my cell through customer service. huh!
So again I used to connect with goibibo, I asked the same thing, they only tell me that you will charge only for the base fare due to non-refundable tickets, about the tax I will get refund, but how much even they are not sure to tell me. They told me that you will only know after having refund in your account. and that is also after 45 to 90 working days! Still I just used to cancel my ticket with this guy, still no information about the refund amount
Again I used to call with jetairways if they have some details after cancelling the tickets, but still they don’t have any update on it. They again asked me that only travel agent can give you details about the refunded amount.
Now I am totally confused where to get the details of refund. Nobody is taking responsibility to let me know the refund amount. A very worst customer service I found so far!