I have booked a 4-day stay at one of your hotels - Sage hotel at Saket by FAb hotels
My booking ID is mentioned in the trail mails.
I was not allowed entry in the hotel because of their clause of not allowing Local ID.
I was stationed at Delhi for many years before moving to Dehradun, so all my IDs belong to Delhi.
I commute to Delhi often for official purpose and make 1-2 days stay per month.
Least realizing that I would be denied entry in a hotel booked from your site I paid 4 days rent in advance to avoid any late night hassles. However, I was denied entry to it on the pretext that I have a Local ID. Despite producing my official ID and Visiting Card belonging to Max Hospital Dehradun, I was still not allowed entry to the hotel.
I completely understand the hotel Policy of not allowing stay to Local ID holders, I still had my Dehradun ID.
The hotel blankly refused to even talk to me at all and asked me to clear the premises!
This was especially demeaning considering I had paid the 4-day stay in advance and full.
As much as it discourages me to seek any further solicits from Goibibo, it also raises questions about how autonomous the hotel service has become.
It was both, the loss of amount paid for the booking and the loss of trust in your services.
Besides, I am amazed that no effort has been made to even out the money after a certain deduction, rather the whole amount has comfortably been absorbed.