I chose a semiprivate room as told by staff to be a room with common toilet outside room. To my shock and surprise it was NOT a room at all.A room by dictionary definition is bound by 4 standard walls to the ceiling and a door to enter with total quiet and privacy.
So called semiprivate room#410 was on 4th floor.It was in no way a semiprivate room.Entrance side was a fabricated partition with a curtain.Other two out of three sides were fabricated half partitions of thin ply separated by a space. I spent 24+ hours in this cubicle with no ventilation, not even sink to wash hands /face to freshen up.I was hearing talks, noises, from 4-5 such cubicles around and the lobby.I and my wife could not rest/sleep or relax all day and night .They charged me Rs5000 for a day.
This was well planned and deliberate as a greedy business strategy, and example of misrepresentation. Few people and families of sick have ability to write and report since they don’t know the process and are helpless and overwhelmed.
I and my wife were so deeply exhausted just in 24 hours that it took us three days at home to dissipate fatigue from sleep deprivation.
Ruby hall management lead by CEO is very aggressive in getting paid from the Insurance and patient for the stay and both insurance company and patient are essentially helpless because Insurance company does not actively monitor how they bill .
For hospital, they have all billing groups are pre entered in system and can generate a huge bill by pressing a few keys on computer billing software.
Insurance company must assign a trained staff to review the bill for appropriateness and justifiability in favor of both Insured and the Insurer.
Consultants, using the facility are always good and deliver competent care.
Quaiity of immediate nursing staff is unclear because they use strategically trained for the limited narrow job description.
Qualifications of RMO on duty also is unclear.
They rarely come, touch for or talk. In my three admissions, I did not have a head to toe review and examination.The doctor to patient ratio and patient to nurse ratio is unclear.
In general, nature of medical care has drastically changed, with rare contact, interaction between doctor(RMO or consultant).
Everything has become contact less, touch less, Interaction less and remote.