So far I never seen such rude staffs who behaved very badly. It is not a pleasabt experience to start my holiday trip in this travel. They have mentioned they will provide water bottle. But when my little one in need they said they can givw only when they wish and didnt let me buy also eventhough bus was waiting more than 15 mins. Bus quality is bad and not safe for kids.there is a sharp metal rod near the window which damaged the dress and I had to awake to make sure my son is not getting hurt because of that. Pathetic service for the price(60% more than the other bus charge of dame category)