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Guru IPTV

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4.4

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Guru IPTV

Sai Balaji@saisurkrishna7leo

Jan 09, 2024 05:25 AM, 1105 Views

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Very Bad experience - Worst Customer Service

After purchasing the device it was all ok for 2 months. Then it started with video freezing issue and it won’t go away. One week I sat call in every days and working with support but no use. They will say random things and promise a technician will call to resolve it asap but none will call you. I have sent email for requesting refund and also in WhatsApp channel but no use and no response. Planning to work with my bank to get refund. Such a worst experience.

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Brand Response

GuruIPTV

6 days ago

We’re really sorry to hear about the video freezing issue you’ve faced after two months of use, and the frustration caused by the delayed follow-ups. This is not the experience we want for our customers.We apologize for the lack of response to your refund request and WhatsApp messages.We truly value your support and are committed to making this right. Thank you for your patience, and please expect a prompt resolution.