Hi,
Just came across the two negative reviews on this company. Thought I must share my opinion as me and my family are die hard Hammock loyalists. I am sure these two people must have had a bad experience . But there are scores of us who have had good experiences with them and by remaining silent, we are not helping the larger interest of the site. Hence this attempt to share my experience and understanding of Hammock.
Since these folks started the company, our family has been using their services every year. The way they ask details, put together options, and literally make a tour just for us is very time consuming. So, I am sure their executives must be spending a lot of time on the phone collecting all these details, or they may have had the occassional times when people were on leave and the rest trying to cope with the rush . I am sure all of us have similar experiences in our own work places.
If you are looking at just a hotel night somewhere and need only a quote, maybe they are not the people you should go to. Anyone who wants personalised treatment, detailed itineraries, route maps if we are driving down - anywhere in India including the sikkim, Leh-Ladak, rajasthan.( these are a few places we have travelled on their holiday plans) - I would recommed Hammock very highly. The care took in explaining the problems of altitude, safety measures to be taken etc. were very meticulous.
And, as someone else put it I would suggest the best thing to do is to go across to their office in Indira nagar. The listing is showing their old address at Domlur.
Hope more people who have used Hammock services would respond with their views so that we have a fair appraisal .