I found HCL computer to be totally unreliable and the service is nothing but pathetic. My only one office computer broke down within 3 months of purchase. Since last three weeks we have been calling HCL computer service centre at Kozhikode, Kerala and pleading with them to at least to provide a standby computer while they repair the motherboard but no use. Our office functioning itself is affected. The HCL service is very very poor and apathetic towards the problem faced by the customer. I will never go for HCL again..
They took away its motherboard and SMS to check the problems, refitted and brought back but the problem still persisted. The computer goes off while working.
Some boys and girls were sitting in the service centre; they did not seem to be any computer hardware professionals. We made many many calls to their offices but they just offer to repair it but never do. We even visited their office two three times, but the manager says that the motherboard has been sent to Kochi for servicing and they are waiting for it to return.
We requested him to provide a spare motherboard so that our office functioning won’t be affected. They do not have any spare to supply in their office. Their office itself is not equipped to carry out servicing, as I understand.
I will not recommend HCL again to anyone