Am working in IT form as Sr. Manager (Offshore in-charge). When my company decided to expand the operations in Bangalore, We have done the enormous study on PC branded company?s like IBM, HP, HCL, DELL etc.
The priority point to consider on any brand before make any purchase, not only the product range, it should also talks about SERVICE/SUPPORT which we will get after purchase. As per my experience towards HCL, they are the No.1 in terms of cost and support.
Marketing strategy of HCL is always good and excellent. Good behavior with customers with good manners. I never received ?NO?/?NOT POSSIBLE? from HCL while I was interacting them. I too respect all the people from various vendors. Everyone want to have the business with customers. With HCL, I personally felt, they never work for money, they work for customer.
I had experience to listen comments from other brand people on HCL products, But as a customer we always encourage the comments on local strength of the product rather keep other products in bad remarks.