This is the 8th reminder to you that no one can reach the place till now, its an pathetic services provided by the HCL hope no one can buy any product with HCL.
Lots of call made by me to inform people (CM Care) that the warranty will be expired on 20 Dec 2012 for the desktop which purchased by me on 21 December 2012 the problem was the sound is not working in the system.Tickets which made by HCL cm care on 18 October 2012 request # 8501357113 no body can followup adn still is pending.
will escalated to (Guarv Panday and Binay is the supervisor) the cm care so many times but not get resoled till now.
Best Regards,
Praveen Kumar
Hi,
Still no one can giving me the reply on the mail thanks for your all support if you will not send your executive with in 24 hour time then ?
just spoken with supervisor Binay and he committed on the recorded line that he will arrange the field supervisor till 15 November 2012 so keep waiting for the same.
Please check the below mail trail arrange it on priority.
Desktop sound not working......
Best Regards,
Praveen Kumar
--- On Wed, 7/11/12, praveen kumar praveen_777@yahoo.com wrote: From: praveen kumar praveen_777@yahoo.com Subject: RE: req # 8501357113 To: "Hcl Touch" Date: Wednesday, 7 November, 2012, 1:55 AM Mr Gaurav, Yes, we did the telephonic conversation however you did not mentioned the request no which you communicated to me and not confirmed the executive time when he will visit the place waiting for the same. Send it ASAP.
Best Regards, Praveen Kumar Mob-99990811** --- On Tue, 6/11/12, Hcl Touch wrote: From: Hcl Touch Subject: RE: req # 8501357113 To: praveen_777@yahoo.com Date: Tuesday, 6 November, 2012, 9:09 AM Dear Mr. Kumar, Thank you for writing to HCL Touch. This is regarding your e-mail dated 5th of November 2012 . As per our telephonic conversation, we would request you to share the warranty card in order to provide the necessary resolution. Our primary objective is to address your concerns at the earliest and to ensure satisfaction. Yours sincerely, Gaurav Pandey HCL Touch Team HCL Infosystems Ltd., D-233, Sector-63, Noida-201301