Service of HCL power lite 9200gm is pathetic in India, It is more than one month My display unit not replaced as part is not available. Call registered on 31st Mar 2010 Call Report No: 30830
yet not solved. I have been called to Chennai
6& times but spare not available in service center. Its really piteous to think that such a reputed brand is so incompetent. If you want to buy Hcl, be assured you think twice before you buy because the service is not up to the mark. I am not sure how other customers face service issues. There should be faster resolution of problem and movement of spares at service center.Some steps should be taken by HCL service Head to keep up with the brand image so that customer is delighted about the product and service both.
Only product is not enough to speak for a brand. After sale service matter a lot.