I have this card since 6 months. On june some amount was deducted from my account which was
HEGIC-CRDT SHLD & FL CVR(978.00), EMI PROCESSING FEE-SmartEMI LN# 294051(150.00) including GST(18.00).
A total of 1146 was deducted from my account for no reason. I called the customer care and they said that I had opted for an insurance policy and the amount would be auto deducted every month. I told them that I had not opted for any policy, which they were not ready to accept.
After repeated calls, they accepted that it was a mistake on their part and that the amount would be refunded back to my account within 2 working days. But I didnt received the amount as promised. I told them to block my card, paid all the outstanding amount and confirmed about with them whether all dues were paid in full. They confirmed that ll dues had been paid, however today I received an SMS and an email from them regarding my outstanding payment.
I cant understand how can there be an outstanding amount when the card I blocked and all dues has been paid.