I too am a harried customer of hdfc home loans. I have seen their excellent service during sanctioning of my loan and tieup
With the builder.they promised a rate of 7.5% and cheque in 7 days and did just that. That was the end of their excellence. 3 months later they started increasing their rates every 3 months till they peaked at 11.75 and only on mar01 this yr finally condescended to bring it down to 11.25.
Adding salt to the harried condition they balanced the rate cut with increase in prepayment penalty to 3%. I wish I had opted for our army loan at 7.5%.it would have taken a month to process but then they don’t increase midway though they do give the option of reducing. I started asking hdfc to reset my loan at new customer rates, no answer. I asked them how they justified acquiring new customers at 9.5% and placing old customers like us at 11.25%.no answer
My luck
Amit