HDFC bank if you ask me is one of teh worst bank I have ever come across. For me the acronym for this bank goes like:H---> HostileD---> Delivery status FailedF--->Forever PendingC-->Customer’s plightI feel the acronym says it all. I hve the HDFC account for the past 1.6 years but I never knew this would turn out to be one of my worst decision. I opened the account with the purpose of saving some money and sending the same to my native, where this bank has opened a new facility.But to my dismay, the approach towards the customer is pathetic.
You have to personally go and deposit the cash and no one else can deposit in your name (in your account). they say it’s as per the RBI’s guideline, I don’t know how far it’s true but what I feel is that if you have a good rapport and fair amount if transaction, they should do that. Common who the hell follows everything strictly. Moreever my father was denied to deposit though he is one of teh account holder. when he showed the debit card in his name of the same account, they obliged him.
Secondly, I asked them for opening the demat account for which I have provided all teh documents and still I am waiting (it’s just 1 year old)Thirdly, they have fewer number of ATM’s. they claim that SBI ATM’s can also be used for money transaction but they charge 25/- per transaction. How diplomatic???Fourthly, If you have to make an account transfer, let’s say from your HDFC account to some other HDFC account, youi cann’t do. The protocol is that you have to personally go to nearby bank, fill the Third party Transfer form and wait for activation. Nothing comes with your netbanking facility.Lastly, (thsi one is really amazing) when me and my friend went to HDFC bank to do some saving in ELSS shemes to save some tax, that fellow told us that he would furnish the details like NAV’s of top doing firms to our id’s(my friend has given his visiting card) but to my surprise that guy has not sent anything.
We thought he would have forgotten in his daily lot of work so we called and reminded and he was very much aware of the fact that he has to send but even then we didn’t receive anything and we had to save somewhere else.I feel they are contented with what they have, the number of customers, the number of accounts etc etc.The service side which includes physical labor is really really bad.but one good thing with HDFC is that I feel that they don’t charge anything if you transfer money from your account to any other account.
But not to boast about that, by the time I am writing this review my transaction is still under process. looking at my review they might start charging for that also ;)But isn’t that ridiculous that you need not fill any form or undergo any formality when you have to transfer money to anyother account(read bank) and they don’t charge but if the same is with other HDFC account they charge also as well as you need to fill the "old monk" style form.God knows !!!