I am trying to do a Home Loan switch over to from ICICI to HDFC, as ICICI is literally bleeding me dry. While processing my application, HDFC salesman said my Home Loan documents are in order and the Loan has been sanctioned. Immediately they debited my processing fees of around INR 10k.
After that during disbursement they are saying that I do not posses a particular document (implying that the disbursement cannot be done).
I feel totally cheated . The funny thing is that even the salesperson who used to pick up my calls even at around 11pm in the evening, is not even picking up his mobile during the day to answer my calls.
The problem with these private sector banks is that their salesman are very ill mannered and have absolutely no knowledge about their product. In my case the salesman was literally asking for a new document every alternate day during the processing.
Their only aim is to take the processing fee cheque from you, and get it encashed it asap. Since after that, you are trapped and probably have nowhere to run as you have already done your investment. **In my case if the salesman had clearly told me about all the requirement docs (for all the stages like sanctioning, disbursement, etc) well in advance.
I would not have opted for this bank (as I would have known well in advance that I don’t have a particular document), and would have saved my processing fees.**I am thinking in terms of approaching the Consumer Court, as I am not going to let them get away so easily.