In the past few years Banking in India has undergone a sea change. With the opening up of this sector to the private bodies the people of India are beginning to experience a new generation of Banks. What has changed?
Improved Customer service.
Better Technology.
Variety of Products.
One such Bank is the HDFC Bank. It is a Bank which has imbibed the latest technology to deliver wide variety of products to the Customers. I opened an account with this Bank in March 2001 and till date I have not stepped into a single branch of the Bank. That is the extent of technology implemented by HDFC Bank. Banking has not just become simple, it has become convenient with no restrictions anymore on Bank timing, Bank place etc. With Internet Banking, Mobile Banking, TeleBanking, Multiple ATMs, Customer support, Banking is a pleasure.
However technology has also brought in some weakness in the HDFC Bank system. Opening a new account or creating a new deposit takes longer time than even a Manual Branch.
Over all HDFC Bank represents what Technology can do. It scores over other Banks in thisa area. Anywhere Banking has been toned perfectly by this Bank. One need not know where his account is. He can walk into any Branch and transact. I know of a friend who opened his HDFC Bank account in Mumbai. He resides in Chandigarh and yet he finds no difference when it comes to Banking.
Good Bank, Good Technology.