My Name is Naresh, I am a Architect, and running my own business under the name of "Sheltera Consultants", and have a staff of over 50 people working for me.We have our corprate co. a.c and all Employee salary a.cs with HDFC Bank Patel Nagar Delhi. On 27-7-07, around 4-4:30pm in the evening, I got a call from the Legal Dept of the Above Branch, telling me that one of our employees Mr Pushpinder singh hold a HDFC Bank Credit card and has outstanding dues of over 50, 000Rs.I told the caller to please call him instead of bothering me, I even offered to take Mr singh on conference to sort out the matter.However the Person from HDFC Bank started abusing me and threatened me of dire consequences if I didnt settle the dues of my employee.
He threatened to Freeze my company a.cs and hold me HOSTAGE untill HDFC Banks dues are setteled, He threatened to "Drag me out of my office, and keep me in custody untill all the dues are paid up". His language and the way of speaking was not only abusive, threatening, disrespectful but totally undemocratic. As a Owner of the company Its not my job to pay for my employees.When I tried to explain him, that person from HDFC BANK just kept on abusing me and didnt listen to me.When I advised that person to directly speak to the holder of the credit card as I have no clue about it, he said that he has all my personal infomation, my a.c number, home phone number, address and if I didnt settle my dues in the next 24 hours,
I should be ready to face the music. This was only the begining of my ordeal with HDFC BANK. 1)I received another call on Saturday 28-07-07 and this time again I was abused by HDFC Bank’s representative.When I enquired about the credit card from my employee Mr Singh, he told me that he had requested HDFC Bank to cancel it a long time ago. 2)When I got another call from the HDFC BANK again I told them not to call me and call the person in whose name the credit card was issued, I even gave them his contact number. 3)ON Monday 30-07-07, HDFC Bank’s Representative Called up My Home and started abusing my 65+ Yrs old mother, and threatened her to pay up the money or else the GOONDAS of HDFC BANK will come to our Home and publically Humiliate us. As my mother didnt have a clue about what was it all about, she frantically called me up, and I explained her everything, and calmed her down.
My mother had just been operated less then a week ago, and was advised bed rest. 4)But HDFC Bank’s GOONDA-GIRI didnt stop at this, they kept on calling up at my home, this time they spoke to my wife, and I cant even describe the kind of filthy language they spoke to her. She responded to it strongly, asking them to stop haressing us and recover their dues from the person who actually owed the money, however they didnt listen. This time they threatened to kidnap my 2.5 yrs old kid for getting their dues settled. All this while I and my father kept on trying to meet HDFC BANK’s higher officials, however no body even got ready to hear us, I was given the Phone number of their Manager in the credit card dept. , when my father called him up he disconnected the phone.
He tried calling him up 3-4times but on hearing our complaint he kept on disconnecting the phone.In the end we were told that All Senior officers were either busy in a meeting or under-going some kind of Training and didnt had time to listen to our complaint. We are law abiding , honest tax paying citizens of this Democratic country, and have never done any thing Unlawfull. Is this the way to treat a customer?I have been doing businees with HDFC BANK for more then 5years, is this how HDFC BANK REWARDS its loyal customers.
I feel that by not listening to the customer and totally shutting their doors to a customer’s complaints, HDFC BANK’S SENIOR EXECUTIVES are Equally reponsible for this mess.
I cant describe you the kind of mention tension, and trauma my whole family has gone through in these 4days, I ve been barely able to sleep, always thinking whats my fault, why am I getting treated like this.Ive not even sent my kid to school for the fear of something going wrong. Friends dont get me wrong but if its happening to me today this could happen to you tomorrow, though I hope it does’nt.You could be traumatised to your neighbours HOME LOAN OR CAR LOAD.
If this is the treatment given the "CORPORATE CLIENTS" I get jitters on imagining how they treat INDIVISUALS
Banks like HDFC BANK and others are equally responsible for the Increasing crime graph in our cities, as they patronise GOONDAS, and have least regard the the laws framed by RBI.I ve already complained to HDFC BANK in writing, several other websites and waiting for their response.