Amitabh.chaudhry@hdfclife.com, paresh.parasnis@hdfclife.com, vikram.mehta@hdfclife.com, complaints@irda.gov.in
THE ABOVE ARE SENIOR OFFICIALS, PLEASE WRITE TO THEM EXPRESSING YOUR COMBINED DISGUST.
NEVER HAVE ANYTHING TO DO WITH HDFC LIFE, MOST UNETHICAL AND UNRESPONSIVE INSURANCE COMPANY.
MY COMPLAINT TO IRDA IS BELOW.
Complaint Summary as follows:
1) Customer Care Officials make it very very difficult to partially withdraw funds or surrender your policy.
2) Impossible to contact Senior Officials.
3) Grievance Matrix published on website has only names of Grievance Appellate Authorities, but no other contact details such as Email ID, Tel No, Postal address published on website.
4) HDFC life uses Unethical Software called Barrucuda to bounce genuine emails from customers. Proof attached.
5) Grievance Dept Officials at the Head Office of HDFC Life are not available in the office before 12 Noon as they habitually come in late.
6) No Complaint Number or Tag Number are allotted to email complaints written to the sole email ID service@hdfclife.com? Therefore complaint cannot be tracked?
7) Customer Service Helpline 1860-267-9999 disconnected(always and every time) as soon as one key’s in one’s policy number, thus ensuring no verbal contact with a Customer Service Officer.
8) When such issues were brought to the notice of Senior Officials through service@hdfclife.com(emails addressed to Head – Customer Service in the title) No action taken.
9) Junior officials are a law unto themselves, give written judgments that clearly go against policy terms, secure in the knowledge that no one is monitoring them.
10) No monitoring of complaints addressed to service@hdfclife.com by Supervisors. An all round failure from the top downwards.