My Policy No. 10814640 has been matured on 20/12/2016 and till date I have not received maturity information letter instead of many requests and my services request no is’HDFCSL=002-808-085’ Policy No. 10814640.
I have also send the issue to escalation1@hdfclife.com but no response, So now I am thinking of going to IRDA with my issue. Below are the series of mails that I have written and received from service@hdfclife.com starting from 16/12/016.
Shaibal Dutta 24 Dec at 2:22 PM
To
escalation1@hdfclife.com
Message body
Dear Sir/Madam,
Can you please take some action on this service request.
You can refer this email from starting point and provide me the earliest resolution.
Thanks & Regards,
Shaibal Dutta
From: "service@hdfclife.com"
To: Shaibal Dutta
Sent: Saturday, 24 December 2016 1:39 PM
Subject: RE:’HDFCSL=002-808-085’ Policy No. 10814640
Dear Mr. Shaibal Dutta,
This is with reference to your e-mail communication, we understand your concern we regret for the dealay in response.
Please be assured that we have forwarded your request regarding maturity information letter to the concerned team. Your request will be processed at the earliest.
Thank you for your patience.
Warm Regards,
Srilekha
Customer Service Officer
From: Shaibal Dutta(shaibal_dutta@yahoo.com)
Date: Friday, December 23, 2016 02:53 PM
To: service@hdfclife.com(service@hdfclife.com)
Subject: Re:’HDFCSL=002-808-085’ Policy No. 10814640
Dear Madam,
Any further update on this service request.
Thanks & Regards,
Shaibal Dutta
From: "service@hdfclife.com"
To: Shaibal Dutta
Sent: Sunday, 18 December 2016 3:27 PM
Subject: RE:’HDFCSL=002-808-085’ Policy No. 10814640
Dear Mr. Shaibal Dutta,
This is with reference to your e-mail communication, we regret for the delay in response. Please be assured that we have forwarded your request regarding maturity information letter to the concerned team. Your request will be processed at the earliest.
Thank you for your patience.
Warm Regards,
Srilekha
Customer Service Officer
-Original Message-
From: Shaibal Dutta(shaibal_dutta@yahoo.com)
Date: Friday, December 16, 2016 02:21 PM
To: service@hdfclife.com(service@hdfclife.com)
Subject: Maturity aishwaryasingh23out Requirement
Dear Sir/Madam,
As my policy no. 10814640 is maturing on 20/12/2016, So kindly send me following documents:-
NEFT mandate form.
Maturity discharge voucher.
And please mention the documents to be submitted along with the above for online document submission.
Thanks & Regards,
Shaibal Dutta