I have purchased window ac last year it is under warranty my ac remote is not working I have lodged complaint to customer care and the vendor on 22nd Jun but till 13 jul they have not done anything I contacted there customer service thrice they told me that there team will inform me but I have not received any response . Vendor is saying that when comany will give me remote then I will replace it . It is my opinion that after salws service of hitachi is worst becauae company does not have their own service centre even in A Class city like Kanpur they have given frenchises any these vendor least bother about complaint .