I had put up a complaint with the Hitachi Service Center on the 16th of April 2011 for no cooling in my Hitachi Quadricool 2ton a/c. My request no is 11041600130.
Till date I would have called some 20 times to the service center (Telephone No - 011-35324848) to look into the issue but the technician has never turned up even once, at my place.
I have 2 Hitachi A/Cs both of which are under AMC.
I am using this forum so that my complaint is looked into at the earliest or I would be left with no option but to take legal action.
regards,
V.N.Raju
(10th May 2011)
Technicians from Hitachi Service Center did visit my place on 11th May ...the very next day after I wrote this review (thanks MouthShut_Official :)); they inspected my A/C and said that they will come the very next day
(12th May) to fix it but till now...no one has turned up.
I have decided to log a comment every day...till my problem is looked into and rectified.
regards,
V.N.Raju
(13th May 2011)
Here’s my attempts through emails to get the Hitachi Service Center to get my product fixed.
V.N.Raju
(21st May 2011)
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Hi,
I had put up a complaint with the Hitachi Service Center on the 16th of April 2011 for no cooling in my Hitachi Quadricool 2ton a/c. My request no is 11041600130. Till date I would have called some 20 times to the service center (Telephone No - 011-35324848) to look into the issue but it has not been rectified. I have 2 Hitachi A/Cs both of which are under AMC.
Please look into this at the earliest.
regards,
V.N.Raju
(mobile: 9891106974)
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V.N. Raju to customtakeoutercare
show details May 16 (5 days ago)
Hi,
Hope that a big brand like Hitachi takes care of its customtakeouters.
I have made a complaint for no cooling exactly a month back and till date the problem has not been rectified.
Please look into it.
regards,
V.N.Raju
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customtakeoutercare@hitachi-hli.com to me
show details May 17 (4 days ago)
Dear Sir,
Thank you for writing to us with regard to the No cooling problem of your Window Air Conditioner.
Please accept our sincere apologies at the severe discomfort faced by you.
As per our discussion, I have already spoken to our Area Service Manager at Delhi and asked him to get the concern resolved on a priority basis.
If you need any further information, you can reach us at our Helpline number 011-35324848 anytime or just reply to this email. Our team of engineers would be glad to help you out.
Warm Regards,
Sweta.
Hitachi Home & Life Solutions (India) Ltd
"V.N. Raju" iamvnraju@gmail.com
05/16/2011 10:00 PM
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Re: Complaint for no cooling (Req No: 11041600130) dated 16th April 2011 still not addressed
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V.N. Raju to customtakeoutercare
show details 4:00 PM (0 minutes ago)
Hi,
Its been four days since I got this reply from you that my complaint will be resolved on a priority basis.
The status of my complaint is still the same. No body has come to fix my problem.
This is remarkably sloppy.
regards,
V.N.Raju