I had ordered a Fabiano Gas Stove Four Burner Black Beauty(Order Number: 906173213) from HomeShop18 on the 23rd Sept 2011. It just managed to reach me on the 10th day(Monday the 03rd Oct) after regular follow ups. But the problem started after that. The burner that I received was damaged as all the 4 knobs were broken.
I immediately called up the customer care and registered a complain. I was told that a HomeShop18 representative would get in touch with me within 24 to 48 hours for more details, when I did not get any calls I called up again after 1 and half days, to which they again said that I would get a call within 24 to 48 hours. I did not receive any call even till the 6th day(Don’t really understand the logic of team calling up for details in the first place, what are the customer care there for if they cannot initiate any action when I am giving all the details), anyways called up again on Saturday morning to which the customer care executive said that our team will be calling you by 2pm today. There were still no calls.
Even after a week, there has been no call from HomeShop18. leave alone any action!
Really pissed off with their pathetic service. There is no escalation mechanism no email to send your grievances to. There is no Toll Free no.- only one STD customer care no. so you need to spend bucks following with them too.
I was under the impression that HomeShop18 is a good brand that can be trusted but to the contrary it has been a great letdown. Please don’t go by their colorful ads on TV.
This is not the first time I have bought things online. I have been buying various products from eBay, flipkart etc who provide wonderful customer service. Never buy anything from HomeShop18;these are one of those who have let down the standards of online shopping in India. All that you get at the end of every transaction is broken products followed by sessions of haggling with untrained customer reps and disgust. Request all to stay away from this fraudulent site. I WILL JUST NOT RECOMMEND HOMESHOP18 .however attractive their offers are. It is a big waste of money, time and energy.