I had ordered a Steam Iron worth Rs. 7250/- AT first go, they had sent a defective piec, post return, tehy deliverd a wrong itemi.e a Room heater worth Rs. 1125/-. I have been following up with them to pick up the worng order and return my money. SOme crazy courier people Mr. ANil Kumra comes, insults you and go bakc that they cannot pick up teh item as they are not instructed by homeshop18 and homeshop18 tell me that have already instructed Ekrat to pikc up the product. Is this the lack of coordination or lack of customer service! In such a competitive work when customer is a God and advertising all about : word of mouth home shop 18 is least bothered. They are only concerned about selling their filthy products.Its been a full month of mental harassment.