I think its beginning of end of Hometown in Ahmedabad. The least cared entity in the mall is “Customer”. Actually they all are enjoying the free meals offered by Mr. Biyani (hats off to him) and are least bothered about service. Pls read my experience of buying an AC.
Store ppl are absolutely unaware of different models available in their own store. The model we wanted is not available in store. Now, store ppl convince us for another model, while making payment for same, they reveal that it’s a 1 ton AC (actually we had asked for 1.5 tons). So they are literary pushing models. On denial of the 1 ton AC, again they promise for 1.5 ton AC and collect advance Even after 5 days they don’t deliver AC Upon inquiring they rudely reply that AC is not available. After continuous follow up with everybody including the store manager, they tell us (as if obliging )that they can not deliver the AC After 7 days they refund money grinningly. They also do not fail to make you realize that all customers for them are idiots and fools (by saying that they tried out of the way to arrange the AC).
In short I found them absolutely careless, unresponsive, impassive, least interested in business and of course interested in enjoying customers money. So be CAREFUL before going to Hometown !!!