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Vishal Tendulkar@vishaltendulkar

Mar 20, 2014 09:08 PM, 17278 Views

(Updated Mar 20, 2014)

Nightmare of an experience at fabfurnish.com.

Would like to apprise you of my worst ever online shopping experience and it was on your website- fabfurish.com

I ordered ’lock and lock 5 piece meal kit’ on 14 March (order number- 200919155). After quite a few follow ups and communication with the customer care team my product was finally shipped on 18 March. I received it today and to my awe I got something called FC knives in the parcel(picture attached).

This is simply the worst experience I have had while shopping online till date. I usually shop on Flipkart and stay away from lesser known websites like yours however it must have been a bad day when I decided to go ahead and make a purchase with you. After all, any Tom Dick or harry cannot run an e-commerce website successfully, proven!

Finally, I have made a call to your ’so called’ customer care (who work only between 10 and 7- wow, what a life! even government employees would be jealous of you!) to arrange a refund of my money and have been asked to wait to receive a call back.

Note- Kindly take back this junk that you have sent me and return the amount I paid before I loose my cool and make this experience of mine public.

I can be reached on 09850981272 (9 am to 10 pm- better timings than yours, aren’t they?)

Thanks,

Vishal Tendulkar.

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Brand Response

FabFurnish

Mar 21, 2014 05:08 PM

Dear Vishal,We are really sorry for the inconvenience here. Despite the best of our precautions, we have failed to deliver a hassle free and fully satisfying experience to you. As per the telephonic discussion with one of our return executive, the refund process for the same has been initiated and will be reflected in your account soon. Further we have also provided you a credit voucher as a goodwill gesture from our end, the details for the same has already been shared on your registered email id and would request you to kindly check your inbox for the same.Please be apprised that we at Fab Furnish, endeavor to provide a fully satisfying and hassle free experience to the customer and any failure on that ground necessitate us to take exceptional measures to rectify the same. We would also request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to provide for our valued customers.For any further assistance, please reply to this email or call us on+91 124 6733300(10 AM-7 PM).Yours Fabulously,Team FabFurnish