The hotel claims of stay with parking facilities however due to the negligence of the parking securities my car was badly banged by some other vehicle. This was not even brought to our notice, when we found the incidence and reported the same to the hotel management they are asking for proofs to show that the vehicle was damaged in their premises!
We requested the management to compensate us for the damage or repair the vehicle for us, infact had a discussion with the GM Mr. K. Kathiravan. He had even inspected the damage himself. He asked us to get the vehicle repaired and send him the bill and he will try to help us. Since the damage was beyond repair, we had to replace the whole panel. As per our discussion with Mr. Kathiravan.
We had send him the scanned copy of the bill. To our surprise he did not even acknowledge the email. Every week we had to call him and send reminder mails but there was no positive response. The only revert we got from him is that he needs to discuss the issue with his MD to take a call. After several follow ups finally we got an email from him stating that he cannot help us in anyways. The only thing that they can do is offer us a special discount package next time that we are visiting! This is ridiculous since I was not doing a trade off with the hotel. I was just asking them to compensate me for the damage as per the actual bill.
So moral of the story if you are planning to stay at Shevaroys please get a surveillance camera installed or get a personalized security with you to ensure that your vehicle is safe!
suman