I’m had an extremely unpleasant experience with housing service. Their salesperson persuaded me to opt for the 120-day money-back plan, explicitly stating, “If you can’t find a buyer for property within 120 days, you can raise a refund request.”
I subscribed to the plan, but no Customer Relationship Manager supported me after the initial call where they gathered my requirements. For two weeks, I heard nothing. I dint get buyer for my flat and raised a refund request, after plan end date
To my surprise, I received a response stating that refund requests must be made within 7 days of plan end or before plan end date This is absurd—how can I be expected to request a refund within 7 days for a plan that’s supposed to last 120 days? This feels like a big scam. Customer care representative never told me that we need to raise request within 7 days only for refund