I had bought this laptop in march 2015 and have been using it since then. It worked perfectly in the beginning and I was in love with its large 15.6" display, 2.2 GHz Intel core i5-5200U processor and 4 gb ram to support my development softwares and 1 tb hdd to store all my files. But by the end of 2016 I had to change my screen and keyboard, and in 2017 I had to change my motherboard and Harddrive and yet it still gives me troubles. I am now frustrated with this laptop.
User friendly: Yes, both system and its support program.
Reliabilty: not reliable
Value for money: only if you got it in discounted price and have extended your warranty
Service and support:The onsite service of the company is okay, comes on time, thought you need to push them sometimes