I purchased a desktpo PC(HP Pavilion a6020IN with 17" TFT monitor.) from Focuz computers, Kottayam. On the same day, it started showing problems - shutting down and automatically restarting after sometime while in use. The compliant was partially rectified(OS recovery still going on) by the HP service engineer from Reddington and resolved fully after 2 or 3 weeks by another service engineer by updating the system BIOS.
After a few weeks, it again started showing problems - display going off, computer automatically restarting and sometimes hanging. After several attempts, I could talk with the customer supprot person and the problem got solved on the same day. Unfortunately, my PC worked properly only for a few days. As I was unable to reach the toll free number, I made a compliant through email. I received a call the next day and the problem was solved.
Minutes after this, my PC again showed the same problem and is not working now. I am totally disappointed and fed up. I never expected such compliants form a branded company’s product.