Do you have a credit card? Do they charge you annual fees? Well now-a-days all banks are offering free credit cards, meaning no annual fees. But every year you get an entry in your credit card statement for an annual fees. But why should you pay when all other banks give it free? Call up the call center. Tell them point blank that you want this amount rolled back. Otherwise you want the card cancelled. Don’t take any answer but yes for the rollback. 100% sure they will rollback the amount. I have tried it, and so have many of my friends. So good luck and happy free credit card!
Web site : HSBC has a good web site easily navigable and secure. But expect some slowness at times as the server may be experiencing too much traffic. Hint - login during off-peak times.
Call center: Be prepared to wait for a customer service representative to attend to you, sometimes upto 20 mins. Hint - use the ATM telephone, it’s free.