I am using HSBC Gold Card for the last two years. I use this card quite frequently. Inconsistently there has been no problem from HSBC Billing, Customer Support or any other type. Once or twice waiting on Phone Banking annoyed me may be that day being Sunday or Holiday but it should not matter when you claim for “24 Hours Customer Care”.
Although I had and have other Bank’s Credit cards also but I don’t know how I got so attached with this Bank and Card both.
Some Best Points I found with HSBC are as below:
Human Touch: I always got a positive reply of all my emails, queries on their portal or any issues through phone banking. Probably I will call it “frequency match”. It never took a second chance to resolve any issue. They understand very quickly and resolve at the same pace.
No mistake in Statement ever: I never found any mistake in their billing during this long period.
Inconsistently Up Website: whenever I logged in on their website, I found it working. And I login quite often.
Faster Response / Action: Their response is comparatively faster than others.
Customer Delight: I requested them for an increase in my credit limit and I got another Gold Card with 3 times of the current Card’s credit limit. (This was may be based on my transactions also).
Bonus Points: The redemption of bonus points is easier and products option is quite good.
No Surcharge at any Petrol Pump: Usually other banks are associated with one company or the other which restricts you to go to particular company outlets. Here it is “No Surcharge” for any Company’s Petrol Pump.