I was a regular user of this card. Previously, I used to getstatements regularly.
However I have not been receiving the card statements forthe past 5 months. The first month I paid off because I remembered thetransactions. But then on repeated calls and mails to the customer service wentunheeded. I stopped using the card. One day, out of the blue, I got a call fromtheir customer service asking me to pay up. When I explained the situation, thecaller read out my transaction details. I summed up everything and paid themleaving aside the charges and interest with the hope that they will be revoked.Revoked they were, but only Rs 40 out of total of around Rs 1500. If you call up the customer care at Hyderabad, they just slam the phone. I tried mailing to info@hsbc.co.in but the only response I got was that the previous statements will be mailed to me by the same courier which missed them. Requests for online statements are entertained only if you have an ATM PIN. Now I’m not even able to receive that as I am not receiving any mails from HSBC.
So I’ve stopped bothering about it and requested for cancellation of the card.