Hyatt Pune has always been a consistent hotel in maintaining the standards of ’Hyatt Hospitality and quality" until recently.
With changed management, the staff has also changed their at attitude and as someone who informed about the incidence describes as the person who behaved badly as a "smart a&#’ who does not know how to behave with guests.
Mr. Prashant needs to go to a finishing school to learn how to talk to guests. One such incidence cannot tarnish Hyatt but if it continues it might affect its benchmark!