The car registration no. is TN – 05 – AH – 0153, Engine No.G4LAAM556288 with Chasis No.MALAM 51CLAM 779393.
On 07.01.2011, I purchased Hyundai Magna Kappa 1.2 from M/s DSC Motors Private Limited, Chennai – 35. On 28.01.2011, at 07.45 pm, the car caught fire on its own with a big sound in the engine side, which was parked at my residence.
Immediately we called the Hyundai Road Services and also the toll free services to tow the vehicle from the place of incident.The burnt vehicle was removed from my house at 10.45 p.m. on 28.01.2011 towards DSC Hyundai Workshop at Saligramam.
On 29.01.2011 we registered a complaint with a Madhavaram Police Station and a copy of the FIR was handed over to me on 31.01.2011. I’ve submitted the copy of FIR, insurance copy and purchase bill to The General Manager, DSC Workshop for Insurance Claim. While submitting, they were so polite and assured me to give a new i10. But now, after few days, they make us shuttle among the departments and ask for Rs.60, 000 to get the car repaired.
Don’t you think its unfair to pay further cost for a week old brand new car? Kindly help in this regard. Before approaching the Legal help, I would like to have a fair deal with the company.The after sales services is too weird and just giving me a lot of frustration.*
Regards,
P.Ahila