I am really pissed off when I am writing this review. I thought of gifting i20 to my parents on eve of Diwali which coincides with my Mothers b’day. So I booked an i20 (Magna) with Brij Hyundai (Agra) on 19th Sep 09.
Since I was very particular about delivery date (Oct 15), I made it very clear that I want it on that day only else I don’t want it now. They readily accepted the delivery date and till the very last moment (Oct 13) they were giving me assurance that I will get my vehicle on due date. By the end of Sep I have transferred a sum of Rs 3.5 Lcs in dealers account. Rest of amount I was planning to pay at the time of delivery.
Now at the very last moment Oct 13 they told that they can’t deliver the car because of production issues at HMIL and promised to deliver immediately after diwali. I somehow digested that and waited till 4 days after diwali, yet no one contacted for delivery. I being employed in Bangalore consistently kept calling Brij Hyundai management, but all I get was rude replies.
One lady called Bina and properitor B.D. Sharma either chose not to give pick the calls or give rude answers. After lots of hectic efforts they finally told me that they will deliver by the end of Oct. I was really not convinced by chose to wait. Now when I getting near month end they said that they will deliver in first week of Nov.
Height of unprofessional attitude and callousness is that after waiting this much they are telling me to withdraw the booking. I would have readily done that if financer was not involved. Now even after ~2 months I have not got the delivery of the car**.
Now the worst part, I tried contacting Hyundai Motor Customer Service and all I got was we will call you within a day sir. I contacted them on Oct 30 and till now no call.&n