CICI bank is degrading/limiting their online features when other banks are expanding the same. Earlier they used to provide home loan account statement and payment schedule online but from Sept 01, 2013 they have stopped doing the same and has made the process cumbersome for the customers by forcing them to approach asset serving branches, that are very few in numbers.
Does that mean that bank is doing some kind of fraud in the calculations that they want to hide from the customer by making the processes complex?
Regards,
Tarun Jindal.