I have a very worst experience with ICICI Bank.
I tool a personal loan with it. I signed the papers with 14% interest rate but the bank said I signed the papers at 16% interest rate and is charging me with that interest rate. It also deducted 11k from my account for some credit facility origination charge which it did not tell me before.
The ICICI Bank manager told me that if my job gets terminated The insurance company will pay my premium for 3 months which they later told me will not happen. The ICICI Bank people also took away my original lease agreement and have not returned it to me also they took from me 12 cheques. They also changed my bank address to some unknown address in some other place. They also sent a credit card. Their customer representatives are very rude and I have spent thousands of rupees calling up their phone numbers for nominal issues as it does not like its customers to disturb the managers at their branch.
I complained to them at customer service level, at regional manager and branch manager and all india level to no avail. I don’t feel safe to put my money in a bank who practices these policies.
There are a lot of good alternatives like HDFC Bank, CITI Bank and SBI although they may not be so modern but atleast they are honest.
I also visited the police who did not want to register my complaint and sent me to atleast 3 different police stations and I went to the lawyers and they said they wanted 15k and I went to the Banking ombdusman who does not have even a website to no avail.*