This is the recent fraudulent ATM Cash withdrawal (Rs.60, 000/-) done in Mumbai (while I was in UAE).
ICICI Bank initially took a month saying they will co-operate with me in the investigation& they will refund the same if it is proved that it is fraudulent transaction.
I was regularly getting mail asking for various documents like (Photocopy of Entire Passport with Visa page, ATM card copy which is in my possession here in UAE etc)
Finally this is the reply:
It is the responsibility of the customer to safeguard your card & PIN & hence ICICI is not liable to Refund this amount.When I replied to the bank asking for the history of my ATM card(i had to investigate myself), it was understood that the PIN is generated Via IVR from a mobile number which did not belong to me. However ICICI has comprised on customer data confidentiality by sharing personal details with the fraudster & helping him to generate the PIN.* **Even the account manager is not responding to my mails....this is extremly bad service from ICICI. Never have an a/c for ICICI. I am just waiting to close all my ICICI & break relationship with fraudster bankike this.
ATM Card No. : 4213 9562 3801 5349
GURUDATT NAGESH MANIKERE Validity (12/05 THRU 02/21)00971507568084