The following is a quote from a letter I wrote to the Branch Manager and C.C. ’d to the customer care email id of ICICI bank on 5th April ’07 for which I am yet to receive a reply...The service of the bank is extremely poor and to make it worse the attitude of the staff is abysmal... I am currently using the savings bank, demat and credit card services of the bank all of which I would like to shift to another bank, unfortunately I am yet to pin point a private sector bank about which no one is complaining about the service.Dear Mr. Samal.
I, am holding a Saving account with ICICI bank, VasantVihar branch since the last two years. I would like to bring to your notice the unsatisfactory service which is provided at the same branch, as experienced by
me yesterday, in your presence. When I visited the bank at 19:45 on 4th April 07, to deposit cash I was informed by the Cashier that no Cash Deposits were accepted at the branch after 19:00hrs. and he suggested that I use the Cash Deposit Facility available at the ATM located at the same branch.
Subsequently I was informed that there were no Cash Deposit Envelopes available, which are required for such transactions at the ATM.
As a result I was unable to deposit the cash at either the branch or the ATM.
At this point, you will recall I also complained regarding the same to you. Through this letter I would like the following to be noted and action taken to prevent such situations for repeatedly arising.
COMPLAINTWhy were customers not informed of the change in timing for cash deposit from 8am - 8pm to 8am - 7pm.
I was informed by the teller that the change in timing took place over three months ago and to quote
yourself, "the bank cannot inform every customer"Why are the ATM facilities
not maintained in a condition to provide service.
And why am I asked to "speak to the guard"
regarding the same? SUGGESTIONSI was informed that the change in timing took place over three months ago and to quote yourself, "the bank cannot inform every customer"When such changes are made it is the duty of the bank to inform customers of the same, allow me to suggest how since that seemed to be an issue -a. PLACE AN ADVT. IN LEADING NATIONAL DAILIES / TV CHANNELSb. ICICI TELEMARKETING SERVICES CALLS… could also be used to spread useful informationc. BANK STATEMENTS: issued every quarter to each and every customer, they carry promotional material… can they not also carry such information??ATM Facility…It’s of no use if it doesn’t work or if the required supplies are not available.If an ATM is located at a Branch, its all the more reason that the supplies are maintained by a designated person from the Branch…As a customer I really don’t care which department looks after what… when I approach an employee of the bank, particularly a BRANCH OPERATIONS MANAGER or any other supervisory / management level officer I expect solutions not more PROBLEMS.I look forward to receiving your reply regarding the same.Kind Regards,