Always beware before using icici credit card, our card(xxxx xxxx xxxx 6000) was swiped in a germany whereas the card is physically held with us. God knows whether it is a fraudulent transaction or whether they are making money. It’s very funny a person has not traveled abroad for last 04 years and his card is swiped germany.
I had dropped a cheque with a wrong date for clearance of dues of my husband’s credit card. The ICICI bank instead of returning it has adjusted the amount for some transaction taken place(card swiped) in Germany.
God only knows how credit card can get swiped when it is in our own physical custody. When customer care is called one employee writes an E-mail that the amount is being returned through demand draft while another official says the amount is adjusted for some transaction(CARD SWIPED) taken place at Germany. Beware before applying for a new ICICI credit card or while using the existing card.
The card though is in our physical custody till date, is duplicated and gets swiped abroad without our knowledge. Accordingly ICICI credit card dispute department officials blocks the card and instructed us to register a complaint through the customer care department.
As this transaction was not done by us, we had requested the ICICI credit card section to reverse the amount, for which they had mentioned to us that they would do necessary investigation and reverse it.
After following-up with the customer care for two months, we received a mail from the customer care team that the internal investigation is conducted and it is in their favor, hence they will not be able to reverse the amount and we need to pay this.
Even before conducting an investigation the collection team continuously followed-up and harassed us to pay the amount. Also sends SMS alert – stating if you want the card to be activated, please pay the amount.
Second Incident:- I had erroneously mentioned the month as October 2013 as against September 2013 and dropped a cheque for the dues of my husband’s credit card in September-2013. As it was post dated cheque this was not cleared. Instead of returning the cheques they send it for clearance in October-13, without our knowledge. After following up with the bank for refunding this amount, they confirm in writing that they would send us a DD later gives us a silly reason that there is no courier service and cancels the DD.
From the above two incident it is clear that:
1.There is no proper system that they have in place. This is one of the most unreliable credit card currently available.
2.Duplicating of credit card and fraudulent usage of the card in my view is just a way that they are making money from its customers, as they are not willing to share any investigation report on this case.
3.They are not willing to pay the excess credit which is done by us too.
So is ICICI Credit card safe for use or is it better to discard the card? Request all people using icici card to be very very careful and new customers think twice before activating your card.
- They have failed on a number of clauses based on the RBI guidelines on Credit Cards too in this case.
5.Are they following any ethical practice or just misleading the customer?