Bought an health Insurance for my mother in March 2007, through ICICI
Lombard. Due to internet error, 2 policies were generated. I bought
this this though interest free emi’s using ICICI credit card. Noticing
the error few minutes after transaction, I called up the call center.
They canceled one policy promptly. However they continued to charge me
for both policies. They shifted the blame to ICICI Cards. I have
followed up for the last 18 months with both ICICI Cards and ICICI
Lombard. I have stopped using the card and also have stopped payment
to cancelled 2nd policy. ICICI cards have gone to the extreme of
sending collection agents to home, after I provided proof of wrong
billing( which ICICI complaint center at hyderabad has accepted as
mistake), the agents went back. It dint stop there, without any notice
they withdrew( correct word it stole) my money without my knowledge. I
told them I will go to court and sent a mail to the Chairman, they
promplty put back the money. Problem has not ended there, ICICI Cards
continues to bill me for the policy which does not exist and has been
telling me they will look into it, a senior member of the bank
continues to "look", while the call center "calls" continues. I
have withdrawn all money from the bank least they "STEAL" it again.
Avoid ICICI card, ICICI Bank, ICICI Lombard